Boyd Petrie

Boyd Petrie (he/him)

boyd@boydpetrie.com | boydpetrie.com

Summary

Senior Salesforce administrator and application developer with 8+ years of experience spanning OEM platform management (300+ orgs), Service Cloud implementation, and custom ASP.NET/C# web application development. Deep background in SQL Server development for healthcare data processing, including dynamic scrubbing engines, linked-server queries, and SSRS reporting. Comfortable operating at the intersection of platform administration, software development, and business process improvement.

Work experience

Senior Support Specialist / Director of Applications

Compliatric/Ntracts – Taylorsville, UT

August 2018 to June 2026

Grew with the company from early-stage startup through a mature compliance platform, expanding from Tier 3 support into application ownership and internal platform development.

  • Administered 300+ Salesforce orgs for an OEM compliance application built on the Force.com platform, serving as the escalation point for complex cross-org issues
  • Led migration from Desk.com to Service Cloud, including design and implementation of a custom Apex inbound email handler (Email-to-Case) that replaced a fragile legacy workflow
  • Delivered client-specific Salesforce customizations including custom objects, Lightning page layouts, automated flows, custom report types, and dashboards across a diverse client base
  • Managed complex data migrations and ongoing import/export operations using Salesforce Data Loader, Dataloader.io, and Salesforce Inspector
  • Maintained internal Salesforce CRM environment and served as primary technical resource for platform administration and configuration questions

Independent Contractor

TreeStar Programming – Salt Lake City, UT – January 2017 to July 2018

Full-cycle development of custom SQL Server tooling and web applications for medical billing clients.

  • Architected and built a dynamic SQL scrubbing engine in T-SQL to classify medical billing charges into custom buckets based on configurable multi-criteria rules, executed across linked servers (SQL Server)
  • Developed an ASP.NET/C# front-end application for clients to manage scrubber rule sets, review criteria logic, and subscribe to automated scrub routines — reducing manual coding effort
  • Built a web-based financial dashboard aggregating medical charge data, refund tracking, and employee productivity metrics for management reporting

Software Support Specialist

Medical Billing Experts – Salt Lake City, UT – September 2015 to December 2016

  • Rebuilt a legacy medical billing dashboard application in ASP.NET, restoring functionality and improving maintainability
  • Generated and exported billing reports from IMAGINE medical coding software
  • Administered the internal Salesforce CRM environment (user management, permissions, custom fields, field security, etc.)
  • Handled IT support functions including desktop maintenance and upgrades; advanced Excel and Access proficiency

Education

Associate in Science (AS) in Computer Information Systems

Salt Lake Community College – Salt Lake City, UT

Skills

  • .NET Framework
  • SQL
  • Salesforce
  • Microsoft Office
  • C#
  • Salesforce Administration
  • Database Administration
  • ASP.NET
  • Microsoft SQL Server
  • Application Development
  • Google Workspace