Boyd Petrie

Boyd Petrie (he/him)

e: boyd@boydpetrie.com | e: boydpetrie@gmail.com | boydpetrie.com

Summary

Senior Salesforce administrator and application developer with 8+ years of experience spanning OEM platform management (400+ orgs), Service Cloud implementation, and documenting processes for self-service of clients.

Work experience

Senior Support Services Specialist

Compliatric/Ntracts – Taylorsville, UT

August 2018 to June 2026

Helped build the company from early-stage startup through transition to a full-fledged compliance application, growing from 5 clients to over 400 clients, expanding from Tier 3 support into application ownership and internal platform development.

  • Administered 400+ Salesforce orgs for an OEM compliance application built on the Force.com platform, serving as the escalation point for complex cross-org issues
  • Led migration from Desk.com to Service Cloud, including design and implementation of a custom Apex inbound email handler (Email-to-Case) that replaced a fragile legacy workflow
  • Triaged Tier 3 support cases, working directly with Product and Development teams to resolve software bugs, permission issues, and addressing customer issues with the application
  • Served as primary point of contact for clients requesting complex custom implementations, translating business requirements into Salesforce solutions from initial analysis through delivery
  • Delivered client-specific Salesforce customizations including custom objects, Lightning page layouts, Flows, custom report types, reports and dashboards across a diverse client base
  • Managed complex data migrations and ongoing import/export operations using Salesforce Data Loader, Dataloader.io, and Salesforce Inspector tools to move data cleanly from third-party systems into the Compliatric application’s data structure

Independent Contractor

TreeStar Programming – Salt Lake City, UT – January 2017 to July 2018

Full-cycle development of custom SQL Server tooling and web applications for medical billing clients.

  • Architected and built a dynamic SQL scrubbing engine in T-SQL to classify medical billing charges into custom buckets based on configurable multi-criteria rules, executed across linked servers (SQL Server)
  • Developed an ASP.NET/C# front-end application for clients to manage scrubber rule sets, review criteria logic, and subscribe to automated scrub routines — reducing manual coding effort
  • Built a web-based financial dashboard aggregating medical charge data, refund tracking, and employee productivity metrics for management reporting

Software Support Specialist

Medical Billing Experts – Salt Lake City, UT – September 2015 to December 2016

  • Rebuilt a legacy medical billing dashboard application in ASP.NET, restoring functionality and improving maintainability
  • Generated and exported billing reports from IMAGINE medical coding software
  • Administered the internal Salesforce CRM environment (user management, permissions, custom fields, field security, etc.)
  • Handled IT support functions including desktop maintenance and upgrades; advanced Excel and Access proficiency

Education

Associate in Science (AS) in Computer Information Systems

Salt Lake Community College – Salt Lake City, UT

Skills

  • Salesforce Administration
  • Database Administration (SQL Server, MySQL, PostgreSQL)
  • C#/.NET Framework
  • SQL
  • Microsoft Office proficiency
  • Google Workspace proficiency
  • IT Support (Endpoint Help Desk)
  • Documentation and Standard Operating Procedure (SOP) Authorship

Certifications